Question 1

Does Erghi support Arabic?

Accepted Answer

Yes — RTL widget, Arabic admin UI, and a native Arabic marketing site, not just right-to-left text rendering.

Question 2

Which languages does Erghi support?

Accepted Answer

English, Arabic (full right-to-left design, not just mirrored text), Spanish, French, and German today, with more on the way.

Question 3

Is human handoff included?

Accepted Answer

Yes, on every plan including Free — live agent inbox, escalation detection, and queueing are all included by default.

Question 4

How is AI pricing calculated?

Accepted Answer

Flat monthly pricing with a fixed number of AI replies included per plan — no per-message credits or per-resolution metering.

Question 5

How customizable is Erghi to my business?

Accepted Answer

The AI is trained directly on your own docs, FAQs, and policies, and the widget's colours, copy, and branding are fully customizable per tenant — it's built to represent your business, not a generic template.

Question 6

How long does it take to embed the widget?

Accepted Answer

Under 5 minutes — one script tag, no build step required.

Question 7

Is my data isolated from other tenants?

Accepted Answer

Yes, Erghi is multi-tenant by default with fully isolated workspace data for every customer.

Question 8

Can I remove Erghi branding?

Accepted Answer

Yes, branding removal is included free from the $39/mo Starter plan.

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